WITHDRAWAL FROM THE CONTRACT BY THE CONSUMER

  • Buyers who are consumers, i.e. natural persons purchasing goods offered by the store swiatzamkow.pl for purposes other than related to their business or professional activity, have the right to withdraw from the contract of sale concluded with the store swiatzamkow.pl within 14 days without giving any reason.
  • The deadline to withdraw from the contract expires after 14 days from:
    • a) the day on which the Buyer came into possession of the item or on which a third party other than the carrier and indicated by the Buyer came into possession of the item;
    • b) in the case of a contract for the sale of many items that are delivered separately, the time limit is counted from the day on which the Buyer came into possession of the last item or on which a third party other than the carrier and indicated by the Buyer came into possession of the last item;
    • c) in the case of a contract for the sale of goods delivered in lots or in parts, the time limit is counted from the day on which the Buyer came into possession of the last lot or part or on which a third party other than the carrier and indicated by the Buyer came into possession of the last lot or part.
  • To exercise the right of withdrawal, the Buyer must inform the shop swiatzamkow.pl about his decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by post to: Serwis Zamków al. Solidarności 84, Warsaw or by e-mail to the address kontakt@swiatzamkow.pl
  • The buyer may use the model withdrawal form, which is available at the following link:

    Printing withdrawal from the contract PDF

  • To meet the deadline to withdraw from the contract, it is sufficient for the Buyer to send information regarding the exercise of the right to withdraw from the contract before the deadline to withdraw from the contract.
  • In the event of withdrawal from the contract, the store swiatzamkow.pl will reimburse the Buyer for the cost of the product (excluding transport costs), immediately, and in any case not later than 14 days from the day on which the store swiatzamkow.pl is informed of the decision to exercise the right to withdraw from agreement. Refunds will be made using the same payment methods that were used by the Buyer in the original transaction, unless the Buyer explicitly agrees to a different solution.
  • Store swiatzamkow.pl may withhold reimbursement until receipt of the item or until proof of sending it back is provided, whichever occurs first.
  • The buyer who exercises the right of withdrawal is obliged to return the purchased items immediately, and in any case not later than 14 days from the day on which he informed the shop swiatzamkow.pl about the withdrawal from the contract. The deadline is met if the Buyer sends the item back within 14 days.
  • The buyer bears the direct cost of returning the item.
  • The buyer is liable only for a decrease in the value of the item resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the item.
  • The right to withdraw from the contract is not entitled to the Buyer who ordered non-prefabricated goods, manufactured according to his specifications or serving his individual needs.
  • We do not accept parcels sent to us on delivery, parcel machine or parcel on the move.
  • The returned product should be properly packaged and secured with the original box (exception - mortise locks have no packaging).